Our Refunds & Returns Policy
100% Satisfaction Guaranteed
We have a ‘no questions asked’ Refunds & Returns Policy. If you are unhappy with your purchase for any reason, we will provide a full refund or exchange, if you return your purchase(s) to us in original condition within 60 days of receipt.
It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.
Note to UK Customers:-
We believe our Refunds & Returns Policy is one of the very best available, however we want to make you aware that you also have a statutory right to cancel your purchase within 14 days without giving any reason. This right is embodied in The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The following instructions are applicable under this legislation:-
Right to cancel
You have the right to cancel your purchase contract with us within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. The 14 day cancellation period starts on the day after delivery (so in effect the you have 15 days from delivery to cancel).
To exercise the right to cancel, you must inform us [CJ Apparel, The Grove, Winterbourne Bassett, SN4 9QB] of your decision to cancel your purchase contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the model cancellation form below, but it is not obligatory. You can also electronically fill in and submit the model cancellation form or any other clear statement on our website [www.pashmina1.com or email to: email@example.com]. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by email) without delay.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel your purchase contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. If the reason for returning is due to a fault by us, we will also refund your return postage costs for First Class mail delivery. Please return the goods within 14 days after cancellation and obtain a Proof of Posting receipt when you mail the goods to us.
We will make the reimbursement without undue delay, and not later than:-
- 14 days after the day we receive back from you any goods supplied, or
- (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
- (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
Model Cancellation Form (as prescribed in UK legislation)
To: CJ Apparel, The Grove, Winterbourne Bassett, SN4 9QB. email: firstname.lastname@example.org
!/We hereby give notive that I/We cancel my/our contract of sale of the following goods (Insert goods/order detail) ordered on (insert date), received on (insert date).
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if this form is notified on paper)
Please note we have included the above form because it is recommended in UK legislation. You may use the form we send with all orders if you prefer.
UK/EU Business Operations
The CJ Apparel business is operated by:-
CJ Apparel Ltd,
Registered Company address: 9 Hayes End,
Somerset, TA13 5AG,
UK Regiistered Company # 7095468;
Registered VAT # 995108000;
email address email@example.com.
Use of the CJ Apparel Web Site
By using our website, you agree to be bound by CJ Apparel’s Terms & Conditions.
Contract for the Supply of Products or Services
Prices on this site are generally displayed excluding taxes and delivery costs, which are specified separately during the order process prior to payment. The display of goods on the CJ Apparel site amounts to an invitation to treat only and is not an offer to sell products or services at any price indicated. No contract for the supply of products or goods will be deemed to exist between you and CJ Apparel unless, and until, an email is sent by CJ Apparel to you confirming that your order has been accepted and payment has been successfully made.
This confirmation email amounts to an acceptance by CJ Apparel of your offer to buy goods or services from us and this acceptance is effective regardless of whether or not you receive the email.
CJ Apparel are free to withdraw from a prospective contract at any time prior to acceptance. This also applies in the case of any error or inaccuracy in respect of the goods or services, any description applied to the goods or services, the availability of the goods or services, or the order itself.
It is a crime to use a false name or a known invalid credit card to order. Anyone found to be wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. We track the electronic fingerprints of every order placed on this website to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.