Our Refunds & Returns Policy

100% Satisfaction Guaranteed

We have a 60 Day Refunds & Returns Policy. If you are unhappy with your purchase for any reason (even if you just don’t like it, or changed your mind), we will provide a full refund or exchange, if you return goods to us in original condition within 60 days of receipt. If you would like to return a shawl, please mail it to CJ Apparel, PO Box 515, Twickenham, TW1 9PB. Make sure to include your returns form, or details of your order.

USA Delivery options:

  • Standard Delivery is £5.90, free for each additional item, with 5-7 business day delivery in most cases.
  • Expedited Delivery is £7.90 for first item, free for each additional item, with 2-3 business day delivery in most cases.
  • Next Day Delivery £10.90 for first item, free for each additional item, with 1-2 business day delivery.

Overseas Delivery Options:

  • Overseas P&P is £9.90 for the first CJ Apparel you order, and £5.90 for each additional item you buy from us at the same time.
  • Delivery is by tracked air mail, and is typically within 10 business days.
  • All items will be posted within 24 hours of receipt of payment.
  • Processing and Despatch Time:

All orders will be despatched within 24 hours of payment receipt (usually quicker).

Order Tracking:

We will notify you by email once an order has been shipped. You may also review order status at any time on our web site. If you selected a Tracked Mail option we will provide you with a Tracking Number so you can check delivery status at any time.