Our Refunds & Returns Policy
100% Satisfaction Guaranteed
We have a ‘no questions asked’ Refunds & Returns Policy. If you are unhappy with your purchase for any reason (even if you just don’t like it, or changed your mind), we will provide a full refund or exchange, if you return goods to us in original condition within 60 days of receipt. If you would like to return a shawl, please mail it to CJ Apparel, PO Box 515, Twickenham, TW1 9PB. Make sure to include your returns form, or details of your order.
USA Delivery options:
- Standard Delivery is £5.90, free for each additional item, with 5-7 business day delivery in most cases.
- Expedited Delivery is £7.90 for first item, free for each additional item, with 2-3 business day delivery in most cases.
- Next Day Delivery £10.90 for first item, free for each additional item, with 1-2 business day delivery.
Overseas Delivery Options:
- Overseas P&P is £9.90 for the first CJ Apparel you order, and £5.90 for each additional item you buy from us at the same time.
- Delivery is by tracked air mail, and is typically within 10 business days.
- All items will be posted within 24 hours of receipt of payment.
- Processing and Despatch Time:
All orders will be despatched within 24 hours of payment receipt (usually quicker).
We will notify you by email once an order has been shipped. You may also review order status at any time on our web site. If you selected a Tracked Mail option we will provide you with a Tracking Number so you can check delivery status at any time.