Our Refunds & Returns Policy
100% Satisfaction Guaranteed
We have a 60 Day Refunds & Returns Policy. If you are unhappy with your purchase for any reason (even if you just don’t like it, or changed your mind), we will provide a full refund or exchange, if you return goods to us in original condition within 60 days of receipt. If you would like to return a shawl, please mail it to CJ Apparel, PO Box 515, Twickenham, TW1 9PB. Make sure to include your returns form, or details of your order.
USA Delivery options:
- Standard Delivery is £5.90, free for each additional item, with 5-7 business day delivery in most cases.
- Expedited Delivery is £7.90 for first item, free for each additional item, with 2-3 business day delivery in most cases.
- Next Day Delivery £10.90 for first item, free for each additional item, with 1-2 business day delivery.
Overseas Delivery Options:
- Overseas P&P is £15.90 for the first Shawl you order, and £5.90 for each additional item you buy from us at the same time.
- Delivery is by tracked air mail, and is typically within 10 business days.
- All items will be posted within 24 hours of receipt of payment.
- Processing and Despatch Time:
All orders will be despatched within 24 hours of payment receipt (usually quicker).
Order Tracking:
We will notify you by email once an order has been shipped. You may also review order status at any time on our web site. If you selected a Tracked Mail option we will provide you with a Tracking Number so you can check delivery status at any time.